Original Packaging: Ensure returned items are enclosed in their original packaging, including all boxes, plastic containers, bags, and equivalent protective materials.

Undamaged Condition: We cannot accept original packaging that has been damaged, as these items are no longer considered new.
Tags and Additional Components: The original packaging must also include all tags, information booklets, instructions, stickers, etc. For apparel, please ensure tags remain attached.
Secure Packing: Pack your returns firmly to prevent any damage in transit. If we receive a damaged item, we cannot determine the cause of the damage and will not accept it as a return.
Shipping Container: Avoid using the item's original packaging as the shipping container. Instead, place items in the original packaging inside a larger, separate shipping box. We recommend reusing the box your items were initially shipped in.
Necessary Information: Remember to include the original invoice or other essential contact information with your return.
Confirmation Process: Before returning items, make sure all return conditions are met. Take photos or videos and send them to our customer service team for confirmation. Once approved, ship the products promptly and provide our team with a valid tracking number. We will process the refund within three working days after receiving the items.